Surrey connect: on demand bus service

To use this service, you will need to provide your email address or telephone number to register an account. You can do this online, via the app, or by phone.

Surrey Connect website

• Download the "Surrey connect" mobile App – available from the App Store (iPhone) or Google Play (Android).
• Call us – the booking line is open Monday to Friday, 9am to 5pm.
  • Central Surrey: 0300 123 7751
  • North and Southwest Surrey: 01483 744807
  • East Surrey: 01883 701278

It's super simple to book your journey. We just need 4 pieces of information from you:

1. Where do you want to be picked up and dropped off?
2. How many passengers will be travelling?
3. When you would like to travel and what time? Remember to select "arrive at" if you need to get somewhere at a specific time.
4. Do you need wheelchair access?

You'll then be presented with a list of journey options to suit your needs:

• Choose your option and confirm the journey.
• You will receive an email confirmation of your journey straight away.
• Two text message reminders will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before.
• If there are any delays (more than 10 minutes) or interruptions, you will be notified straight away.

Passengers can travel anywhere in Central north as shown on the map below.

In addition, you can also travel to specific locations outside of Central north, shown below:

• Cobham:
  • Cobham Waitrose
  • Cobham Sainsburys
  • Cobham Community hospital
• Epsom:
  • Epsom hospital (front entrance)
  • Epsom hospital (back entrance)

Passengers cannot travel directly between out-of-zone destinations.

Passengers can travel anywhere in Central south as shown on the map below.

Passengers cannot travel directly between out-of-zone destinations.

Passengers can travel anywhere in East north as shown on the map below.

In addition, you can also travel to specific locations outside of East north, shown below:

• Redhill:
  • High Street, Redhill bus stop B
  • High Street, Redhill bus stop C
  • Queensway, Redhill bus stop F
  • Queensway, Redhill
• Netherne-on-the-Hill
  • 18 Blue Leaves Avenue, Coulsdon, CR5 1NU
  • Netherne Village Store, 2 Upper Lodge Way, Coulsdon, CR5 1LY
  • 16 Jennys Way, Coulsdon, CR5 1RP

Passengers cannot travel directly between out-of-zone destinations.

Passengers can travel anywhere in East south as shown on the map below.

In addition, you can also travel to specific locations outside of East south, shown below:

• Redhill:
  • High Street, Redhill bus stop B
  • High Street, Redhill bus stop C
  • Queensway, Redhill bus stop F
  • Queensway, Redhill

Passengers cannot travel directly between out-of-zone destinations.

Passengers can travel anywhere in Runnymede as shown on the map below. There are no fixed routes on this service

In addition, you can also travel to specific locations outside of Runnymede, shown below:

• Church Road, Egham
• Chertsey railway station
• Tesco Addlestone
• Woking Railway Station I
• Woking Railway Station Southside B
• Lightwater War Memorial
• Bagshot Square, Town Centre

Passengers cannot travel directly between out-of-zone destinations

Passengers can travel anywhere in Surrey Heath as shown in the map below. There are no fixed routes on this service.

In addition, you can also travel to specific locations outside of Surrey Heath which are shown below:

• Brookwood railway station
• Morrisons, Woking
• Benham Corner, Chobham
• Lightwater War Memorial
• Bagshot Square, Town Centre
• Camberley railway station

Passengers cannot travel directly between out-of-zone destinations

Passengers can use Surrey connect to travel from the West Guildford zone to access the key hubs marked on the map below. There are no fixed routes on this service – you the passenger, determine the bus's route.

The Surrey connect West Guildford service operating zone can be seen in the map below. The green area shows the "West Guildford Zone"; passengers can travel between this zone and any key hubs marked by a black dot on the map.

Within each of the key hubs there are various Surrey connect stops that you can connect to. Below sets out each of the designated stops in each of the key hubs. Passengers must be travelling from or to the green West Guildford zone.

There are a number of Surrey connect stops within each of these key hubs where passengers can be picked up from or dropped off, to travel to or from the "West Guildford zone".

Please note: Passengers cannot travel between any two stops within the same key hub and cannot travel from one key hub to another.

Key hubs and designated stops

1. Royal Surrey / Park Barn
   1. Royal Surrey Hospital
   2. Tesco
   3. Veterinary School
   4. Surrey Sports Park
   5. Guildford Cathedral
2. Westborough
   1. University of Surrey Twyford Court
   2. University of Surrey Austin Pearce
   3. Cathedral
3. Woodbridge Hill
   1. Westborough Meadows (Lidl)
   2. Guildford College
4. Guildford Town Centre
   1. Spectrum Leisure Centre
   2. Avonmore Avenue
   3. London Road Railway Station
   4. Queen's Road (Stoke Park)
   5. G Live
   6. Harvey Road
   7. Semaphore Road (Mount Alvernia Hospital)
   8. Library
   9. Police Station
   10. Friary Bus Station
   11. Millbrook
   12. Lawn Road (Guildford Borough Council)
   13. The Mount
   14. Guildford Railway Station
   15. Farnham Hospital
5. Burpham
   1. Sainsbury's
   2. Burpham Shops
   3. Woodruff Avenue
6. Bus Route 17
   1. All previous bus route 17 bus stops have been incorporated into the new service.

Passengers can travel anywhere in Wider Guildford as shown on the map below. There are no fixed routes on this service

In addition, you can also travel to specific locations outside of Wider Guildford, shown below

• Tesco (adjacent)
• Tesco (opposite)
• Ash railway station
• Ash Vale railway station
• Brookwood railway station
• Woking Railway Station I
• Woking Railway Station Southside B

Passengers cannot travel directly between out-of-zone destinations

Service 538 operated by Stagecoach will be withdrawn with effect from 2 September 2024.

Passengers will be able to travel to and from Sainsbury's Burpham from the following bus stops:

• Tarragon Court, Stoughton
• Escombe Drive, Stoughton
• Mansel Close, Stoughton
• Burden Way, Stoughton
• Grange Close, Stoughton
• Cypress Road, Bellfields
• Hazel Avenue, Slyfield Green
• Fir Tree Road, Slyfield Green
• Parrot Court, Slyfield Green
• Brookside, Jacobs Wells

Passengers can travel anywhere in Cranleigh as shown on the map below. There are no fixed routes on this service

In addition, you can also travel to specific locations outside of Cranleigh, shown below:

• Shalford station

On Fridays, passengers can travel to Guildford Friary Bus Station.

Passengers will need to prebook their journey(s) on Surrey connect in advance.

The list of the stops and times that the service operates to and from is detailed below.

Outward journey

Picks up passengers at specific stops, starting at 9.45am and arriving at Guildford Friary Bus Station at 11am.

Return journey

Leaves Guildford Friary Bus Station at 1.20pm and drop offs finish by 2.30pm.

List of bus stops

• Burchets Hollow
• Burrows Cross
• Burrows Farm
• Clockhouse
• Crest Hill
• Felday Houses
• Felday Road
• Froggetts Lane
• Hoe Lane
• Holmbury Hill Road
• Holmbury Road
• Horsham Road D
• Horsham Road E
• Horsham Road End
• Lenten Close
• Mayes Green
• Memorial
• Miles Hill
• Peaslake Lane
• Pitland Street
• Rad Lane
• Royal Oak
• Sampleoak Lane
• Scarlett Arms
• Smithwood Common Road
• Sutton Abinger, Hoe Lane
• The Parrot
• Walliswood Green
• Water Lane
• Wonham Way
• Woodhouse Lane

Passengers can travel anywhere in Farnham as shown on the map below.

There are no fixed routes on this service.

In addition, you can also travel to specific locations outside of Farnham, shown below:

• Ash railway station

Passengers can travel anywhere in Haslemere as shown on the map below.

There are no fixed routes on this service

In addition, you can also travel to specific locations outside of Haslemere, shown below:

• Godalming railway station
• High Street / Bridge Street (Stop D)

Free bus passes and LINK cards

Free bus passes and LINK cards (20 and unders) are both accepted on Surrey connect services.

They are only valid for travel after 9.30am Monday to Friday, and at all times at weekends and public holidays.

To make a booking using a Free bus pass or a LINK card via the App or booking page please follow the below steps:

1. Select your chosen journey and continue to the payment screen
2. Select 'Add a discount/subscription'
3. A "Discounts and Subscriptions" box will appear, you can then add either a Free bus pass or a LINK card to your booking.
4. Your fare will be automatically discounted depending on your pass type

If you hold a +C Free bus pass which entitles the passholder to take a carer or companion with them for free of charge then please add your companion or carer as a "concessionary pass +C". Please make sure that you also select the option for a "concessionary pass" for your own booking.

Please note that the driver will request to see your valid Free Bus card or LINK card when boarding the vehicle. If a journey is booked under the discounted rate but a valid pass is not presented to the driver, the journey will charged at full fare.

For all enquires, please contact us.

When booking your journey for yourself and your child under 5, if they will be needing their own seat you will need to book for 2 passengers.

When you progress to the summary page, you'll see on the payment detail the option to add a discount or subscription. All you'll then need to do is select the option for 'child travel under 5 years old'. This will then ensure that you are not charged for one of the passengers.

Please be aware that you will need to bring your own car seat if you need them to travel in one.

For all enquires, please contact us.

For those requiring to use the tail lift on the bus, please note there is a 350kg combined weight limit (user and equipment combined).

When booking via the App or website there is an option to select if travelling in a wheelchair. If you book via the call centre then you will need to let the call centre advisor know that you are travelling in your wheelchair.

Your driver will ensure that you are safely secured on the vehicle prior to travel.

Please note that you can only take collapsible pushchairs or mobility aids on board.

Due to the size of the vehicles being used for the connect services, only working dogs are allowed in the vehicles.

All children under 11 must be accompanied by an adult.

You will always be informed if your bus is running more that 10 minutes late.

If it still hasn't arrived then please call the call centre for the DDRT service you are using. They will then be able to help you out.

As the connect service is a shared service, keeping to time is key to ensure that all passengers have the best experience.

Our drivers will wait a maximum of one minute for you before moving off. This will ensure that other passengers onboard are not delayed.

You can cancel your journey up to 30 minutes before you are due to board the bus. If payment has been taken, you will not be charged.

Vehicles are fitted with seatbelts which are height adjustable. We ask all passengers to wear the seatbelts provided.

We are currently not able to fulfil journeys related to travel to or from schools in the peak morning and afternoon times. Timetable information for local bus services which service schools in the area is available here: Local bus services serving schools.

Students who are travelling to further educational establishments and colleges outside of the area can still use the service to access rail stations and other bus stops.

The Surrey Connect service is being operated on behalf of Surrey County Council by the following operators:

• Central Surrey: Mole Valley District Council
• North and Southwest Surrey: Woking Bustler
• East Surrey: East Surrey Rural Transport Partnership

You can check whether a location is served by Surrey Connect on the Surrey Connect App or the Surrey connect website.

You can input the full address of where you want to start from and where you want to go, and the system will tell you if it is within the service area.

On the website, you can input the full address of where you want to start from and where you want to go. The system will select the closest stops for you if it is within the service area. On the next page, it will confirm the address of the stop and the walking distance to it. If you can download the Surrey Connect App, this will detail all of the stops and show you where they are.

The 'pick up point' is the name of the bus stop. All bus stops are named so that they can be easily recognised. The 'pick up address' is the geographical address so that if a passenger doesn't know the name of the bus stop, they can locate it via the address info.

Some of the bus stops in the service area are 'virtual', meaning that they are not established or current bus stops, but ones that we've put in place so that there are no gaps in provision. These virtual bus stops are usually listed with the 'pick up address' info.

If you need to book a return journey, then you just need to book in another journey at the time you'd like to travel back. The system doesn't provide the ability to book a return journey at the moment. This is a development that is being worked on.

It's very easy to cancel journeys, so if you cannot get a journey back from your destination at a suitable time, you can easily cancel the outward journey.